Upcoming events can be found here, there is a ticket link next to each event - https://platform.trulylive.com/events If the event is also an ‘in person’ event you will be able to purchase both ‘in person’ tickets and online tickets on the vendors website.

Choose the event > Click purchase ticket > Choose your ticket level > Sign into your account OR enter your email, name and payment details > Viola! Ticket purchased :)

For the majority of our events the tickets will be a simple confirmation email with a link, in some special occasions a printed memorabilia ticket will be posted to your address. All of your tickets will be saved to your Truly Live account, you will be able to view all your purchases once logged in.

Once you have purchased a ticket we will send you a confirmation email, this will contain the details of the event, how to access it and support information should you need it. All of your tickets will be saved to your Truly Live account, you will be able to view all your purchases once logged in.

Yes :) With one ticket you can login two separate devices, this means you can be watching on the big screen at home and someone else can be viewing on another device in a different room.

When you receive your auditorium or ‘in-person’ ticket you will receive an order number with your purchase. You will need to enter this to receive the reduced price Truly Live ticket.

Once you have purchased a ticket we will send you a confirmation email, this will contain the details of the event, how to access it and support information should you need it. If you want to test the connection process before hand you can head over to our 24/7 testing stream to give it a go - https://platform.trulylive.com/events

Don’t panic! We’ve written several easy to understand guides on connecting to an event here- We've designed the process to be as simple as possible, simply login in, click the event you want to watch and away you go! Should you get stuck, feel free to send our friendly support team a message via chat or email

You should be able to click ‘ask a question’ and submit your question to the artist, when it is your turn to speak to the artist, we will give you a countdown and then you’ll be face to face! If you have a problem feel free to send our friendly support team a message via the chat or email.

Our inhouse team of experts are here to help! We won’t bombard with technical jargon we will talk you through the process in an easy to understand, step by step manner

Leading up to an event we reply to support messages within 24 hours, if the issue arises during an even we have extra staff manning the desks/keyboards to provide rapid assistance.

With each ticket purchase we will send a complete listing of the events relating to that purchase, be it interviews, backstage updates or behind the scenes footage. We will also send you an SMS and email reminder before each event to ensure you don't miss any of fun! As an event evolves there can be last minute additions and features for Truly Live audiences, this could be a last minute giveaway, interview or green room hangout!

The key timeline for each event will be shown although it’s not unheard of for us to add things along the way, we like to keep things exciting …

All instructions for attending any part of the event relating to your ticket will initially be sent in an email and then in any SMS or email reminders. You can also view and access all events by logging into your account on our website.

You can submit a question before the event by clicking the ‘Sumbit a question’ link in any of corresponding emails/SMS or by logging into your account on our website.

Correct! There will be a button on the screen that will enable you to access the silent auction as it happens. If you want to check out the items before the event check the ‘Silent Auction’ link in any of corresponding emails/SMS or by logging into your account on our website.

Each auction has it’s own final hammer time, this tends to be 15 minutes after the final note of the concert although be sure to check the auction link that corresponds to your event.

All costs will be clearly displayed within the auction process, whilst we do our utmost to avoid any hidden costs be sure to check the auction details to avoid any surprises!

Many of events will have these as features, be sure to check the diary for the event which will link you to all relevant items and activities. Details of which will also be available on your Truly Live account and via corresponding emails/SMS

We have our own fantastic team of hosts who share the anchor role with members of the venue and artists teams.

With each ticket purchase we will send a complete listing of the events relating to that purchase, be it interviews, backstage updates or behind the scenes footage. We will also send you an SMS and email reminder before each event to ensure you don't miss any of fun! Before the concert the cameras will go live a minimum of 30 minutes before the first act hits the stage. It’s usually a good idea to come on early if you can to see the stage, feel the excitement and engage with the pre show content such as interviews, backstage updates etc.

In the bottom left of your event screen you should see a drop down list with all available camera options including the director's cut. You can simply switch between these at any time or select director's cut and have it done for you!

Of course! Customer feedback is incredibly important to us in order for us to continue to adapt and develop our service, please take a few minutes to complete the questionnaire - we will send this after the event.